Front Office Solutions
Integrated with Our Billing Services
Partnering with HDM as your billing service grants you access to features that will help your front-desk team operate more efficiently and reduce the practice’s administrative overhead and burden.
Click on each feature below to learn more!
Patient Scheduler
We can provide your office access to a state-of-the-art patient scheduler that connects directly to our practice management system. This means that your front office and our billing office will have live access to patient co-pays and balances, demographics and insurance information. Our easy-to-use patient scheduler provides an efficient way for your staff to schedule, maintain, and track patient appointments and arrivals, front-desk collections, and any desired notes and patient reminders.
+ Patient Scheduler
Online Payment Portal
We offer an online patient payment portal that can help you increase your patients’ satisfaction, as well as the speed and reliability with which they pay their bills! We can provide your office a unique online link that patients will use to make payments at their convenience – anywhere and anytime they have access to the internet. Your patients will also be able to login to view their current balances, update their billing information, and even contact our billing office for customer service concerns. As usual, all payments will still go directly into your bank account. We simply provide an easy, convenient option for your patients to pay their bills.
+ Online Payment Portal
Instant Eligibility Checks
We can provide your office with a solution for checking a patient’s insurance eligibility on the spot – verifying benefits and potential cost-share before the patient even reaches the exam room. To maximize efficiency, we can integrate the scheduler so that our system automatically checks the next day’s appointments overnight – so the results are all ready for your front desk to review in the morning.
+ Instant Eligibility Checks
Automated Appointment Reminders
Using the data that already exists in our scheduler, we have partnered with an auto-dial service that can call, text, or e-mail your patients (whichever the patient prefers, and in whichever language they prefer) to confirm the upcoming appointment. You can then log into the scheduler to see which patients were contacted, who confirmed, who cancelled, who received a voicemail, et cetera. You are also able to decide what you would like your personalized message to say, and how far in advance you would like the reminder to be made. The service is fully integrated with our patient scheduler, making this option readily accessible to your practice.
+ Automated Appointment Reminders
Personalized Superbills
By connection to our software, we will help you design a fee slip/encounter form that meets the specific needs of your practice, and automatically populates with pertinent patient information. Additionally, your staff will have the ability to print superbills on demand or in advance directly from the patient scheduler.
+ Personalized Superbills
+ Remote Access
+ Office Workflow
+ Integration with the Latest Technology
Back Office Solutions
Medical Billing & Revenue Cycle
We file claims accurately and quickly, aggressively appeal insurance denials, offer accessible patient payment options, and provide data-driven analysis of the practice’s health.
Click on each feature below to learn more!
Monthly Performance Reports
We provide monthly practice reports that summarize and detail your charges, earnings, outstanding A/R, payments by insurance carrier, procedure analysis, monthly and yearly comparison reports, and breakout provider performance reports. You will receive a succinct highlight of the most important information that you need to know each month, as well as a copy of detailed practice analysis for your files. We pride ourselves on the accuracy and wealth of data that we track: if you need any piece of information, we will be able to provide it.
+ Monthly Performance Reports
Quick, Accurate Claim Submission
We will work with your practice to establish the most efficient and HIPAA-compliant way of transferring data from your office to ours. Once we receive your fee slips, our highly-qualified and knowledgeable staff will enter the charges with an attention to detail, code edits, and insurance-specific guidelines. After the charges have been entered, our practice management system scrubs the claims for any stray errors, and then over 90% of our claims are sent electronically to the insurance carriers, via secure Electronic Data Interchange (EDI). The accuracy and speed with which we enter your charges and file your claims ensures fast and consistent reimbursement.
+ Quick, Accurate Claim Submission
Aggressive Claim Follow-Up
Our goal at Healthcare Data Management, Inc. is to stop your revenue leakage. If a claim is rejected or denied, our staff is trained to appeal insurance carrier decisions diligently and relentlessly until you receive the payment you deserve. Our sophisticated denial-management system allows us to track all claims with a mindful eye for timely receipt of insurance payment. By partnering with our service we guarantee a decrease in your practice’s overdue claims and outstanding A/R.
+ Aggressive Claim Follow-Up
Patient Statements & Toll-Free Patient Customer Service
When a patient owes a balance, we will send a comprehensive patient statement that clearly explains the patient responsibility and the payment options available. We understand that the statement is one of the largest ways we interact with the patients, and we take that responsibility seriously by carefully reviewing patient statements before they go in the mail, and then providing exceptional customer service for all patient questions and concerns once the statements are received.
+ Patient Statements & Toll-Free Patient Customer Service
